1. Our Commitment to Trust & Safety
WeOut is built on trust. We work continuously to keep our community safe through proactive safety standards, identity and content controls, secure payments, dedicated support, and transparent policies.
2. Host Verification and Qualifications
WeOut verifies hosts to help ensure safe, high‑quality experiences:
- • Identity verification and account authenticity checks
- • Experience details review for clarity, safety, and accuracy
- • Ongoing performance and ratings monitoring
- • Where applicable, validation of permits, insurance, or certifications provided by the host
3. Guest Responsibilities
Guests contribute to a safe community by:
- • Providing accurate booking information
- • Following host instructions and local regulations
- • Respecting people, property, and communities
- • Reporting concerns or unsafe activity promptly
4. Safety Measures for Experiences
We encourage hosts to plan and deliver experiences with safety in mind. Typical measures include:
- • Clear instructions, risks, and requirements disclosed upfront
- • Appropriate equipment and protective gear when applicable
- • Group size limits for quality and oversight
- • Contingency plans for weather and other disruptions
5. Reporting, Moderation, and Support
Help keep WeOut safe by reporting issues. Our team reviews reports and may take actions including warnings, listing edits, suspensions, or removal where policies are violated.
- • In‑app and email reporting options for safety concerns
- • Dedicated support for urgent safety issues
- • Transparent follow‑up and resolution where possible
6. Booking Protection and Refunds
Safety‑related disruptions may be eligible for support or refunds in line with our policies and any applicable laws. Please review the specific experience’s terms and our platform policies for details.
7. Community Standards and Prohibited Conduct
WeOut does not tolerate harmful behavior. Prohibited conduct includes (non‑exhaustive):
- • Violence, harassment, discrimination, or hate speech
- • Illegal or dangerous activities
- • Fraud, misrepresentation, or impersonation
- • Unauthorized data collection or privacy violations
8. Insurance and Liability
Hosts are responsible for ensuring their experiences comply with local regulations and, where applicable, carry appropriate insurance. To the maximum extent allowed by law, WeOut’s liability is limited as described in our Terms & Conditions.
9. Emergency Preparedness
If you are in immediate danger, contact local emergency services first. Then notify WeOut so we can support and document the issue.
- • Hosts should provide location details and emergency procedures
- • Guests should follow on‑site instructions and remain reachable
10. Data Protection and Privacy
We protect your information with industry‑standard security measures and strict access controls. For details on how we collect, use, and safeguard data, please review our Privacy Policy.
11. Changes to This Trust & Safety Policy
We may update this page to reflect new safety features or changes in law. We will notify users of significant updates via email or through our platform.
12. Contact Us
To report a safety concern or ask questions, contact our Trust & Safety team:
WeOut Trust & Safety